Forum Discussion

humayunmiir's avatar
humayunmiir
Explorer | Level 3
2 years ago

All folders and files gone after getting removed from Business team

My previous subscription was cancelled somehow and all my files don't show anymore and Dropbox got logged out from all accounts. But if I click a link to any of the files, they still work. This happe...
restore
humayunmiir's avatar
humayunmiir
Explorer | Level 3
2 years ago
I can't. The have blocked me from all platforms. I can't communicate with them. Is there a way to restore my account?
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to jump in, humayunmiir. I can’t guarantee there’s much that can be done in this case. 

 

However, it may be worth opening a ticket with our support team directly. Please follow these exact steps to do this, and send me your ticket number here afterwards.

  • humayunmiir's avatar
    humayunmiir
    Explorer | Level 3
    2 years ago
    Thanks Nancy. I am unable to submit a support ticket. The only two options I have are either chat with the automated bot or submit a request here in the community. Submitting a ticket is only an option for paid members, and I don't see a reason to get my subscription back unless I am assured all of my files and folders will be returned.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Have you made sure you’re not logged into ANY Dropbox account? If you are, then you’ll see the options you’re mentioning indeed. 

       

      You can open an incognito window on your browser and follow the steps from there.

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