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All my files disappeared from Macbook after deleting dropbox.
All my files disappeared from Macbook after deleting dropbox. When i re-installed drop box i only got some of them back because the most recent ones (since september 2020) weren't synced to my dropbo...
Hi Megan
Is there a way to know which accounts are made on my name. I have many e-mail adreses and i tried to sign in with all of them but there are no other accounts. If i remember correctly this is the only account i have. I signed out last year on my laptop that's why the files didn't sync.
Hi @amalb , could you recover the files finally? I’m having the same issues and I’m losing years of work in that files!
- Jackson
Dropbox Community Moderator
Hi agusvon, thank you for posting.
Did you delete the Dropbox folder, before deleting the Dropbox app?
If you have not deleted the Dropbox folder before or after deleting the app, your files could still be in the Dropbox folder, under a folder called PC or Mac.
Can you also check your events page, and see if you can find a deletion event related to your missing files?
Let me know if you find them.
- Hi Jackson. Thanks for your email. I see that also you answer in a conversation with the community. I never use dropbox and of course that I didn’t how works.
I installed dropbox for a minute because someone send me a dropbox file to see through email. Then the page request me to download the app. I did it but I saw that some set ups in my mac changed and I didn’t like. So I delete the Dropbox mac in my computes. All my files from “Downloads” (Many years of work, my job , everything information super important for me) disappeared from my Macbook after deleting dropbox .
When I re-installed dropbox I only got some of them back because maybe when I delete the app my files were syncing, so the files weren't synced to my dropbox. I contacted apple and they tolde to contact you guys.
I'm desperate, I hope you can give me a solution I lost a lifetime of work.
What I don't understand is, how easy is all that files get deleted if they weren't synced in the first time, a lot of people maybe don’t know about dropbox and that power that your app gets, the access to all the files, it’s dangerous.
I still have faith that there is some way to get them back 😓
Thanks Jackson- Megan
Hi agusvon, thanks for the added info, and sorry to jump in here!
Out of curiosity, have you tried looking for some example file names in your Mac's Finder?
Can you also search for Files on my computer or Files in Dropbox shortcuts in the location where you'd expect the files to be?
On dropbox I can see all my folder in Mac Section, but they are empty inside, there's no files or images inside the folders. In some of the a few files, but the most part of my files are missing.
This was all the folder that disappeared in my mac, they are there in dropbox account. But the most of the folder are empty, all my information is missing.
- So I’m in this situation right now. I removed Dropbox because Mac storage said it was taking up 300gb of space. After doing so everything disappeared from my desktop. I redownloaded Dropbox and the files are there under MAC. However when I go to open up certain files it says the file path is corrupted or I’m missing media files, samples, etc. how do I fix this? I restored all deleted files to see if it would help but nothing is working
