We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
All my files disappeared from Macbook after deleting dropbox.
All my files disappeared from Macbook after deleting dropbox. When i re-installed drop box i only got some of them back because the most recent ones (since september 2020) weren't synced to my dropbo...
Hi Jackson. Thanks for your email. I see that also you answer in a conversation with the community. I never use dropbox and of course that I didn’t how works.
I installed dropbox for a minute because someone send me a dropbox file to see through email. Then the page request me to download the app. I did it but I saw that some set ups in my mac changed and I didn’t like. So I delete the Dropbox mac in my computes. All my files from “Downloads” (Many years of work, my job , everything information super important for me) disappeared from my Macbook after deleting dropbox .
When I re-installed dropbox I only got some of them back because maybe when I delete the app my files were syncing, so the files weren't synced to my dropbox. I contacted apple and they tolde to contact you guys.
I'm desperate, I hope you can give me a solution I lost a lifetime of work.
What I don't understand is, how easy is all that files get deleted if they weren't synced in the first time, a lot of people maybe don’t know about dropbox and that power that your app gets, the access to all the files, it’s dangerous.
I still have faith that there is some way to get them back 😓
Thanks Jackson
I installed dropbox for a minute because someone send me a dropbox file to see through email. Then the page request me to download the app. I did it but I saw that some set ups in my mac changed and I didn’t like. So I delete the Dropbox mac in my computes. All my files from “Downloads” (Many years of work, my job , everything information super important for me) disappeared from my Macbook after deleting dropbox .
When I re-installed dropbox I only got some of them back because maybe when I delete the app my files were syncing, so the files weren't synced to my dropbox. I contacted apple and they tolde to contact you guys.
I'm desperate, I hope you can give me a solution I lost a lifetime of work.
What I don't understand is, how easy is all that files get deleted if they weren't synced in the first time, a lot of people maybe don’t know about dropbox and that power that your app gets, the access to all the files, it’s dangerous.
I still have faith that there is some way to get them back 😓
Thanks Jackson
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi agusvon, thanks for the added info, and sorry to jump in here!
Out of curiosity, have you tried looking for some example file names in your Mac's Finder?
Can you also search for Files on my computer or Files in Dropbox shortcuts in the location where you'd expect the files to be?
Hi Megan , I searched in all places. I'm desperate. I lost many years of work. What it happened is just you take power over my files and I gave you that permissions by mistake, and I didn't know that I was giving you that access. I deleted your app and all the stuff about Dropbox from my computer after 5 min that I downloaded your app. So basically you just sync the 1% of all my documents and files. But the rest 99% it's gone when I delete your app. It's crazy how easy you can lose years of information, your job, all of that.
Hi Jay , I'm trying to recover from a third party app I'm scanning all lost files. Where I should start looking if I see the files? I have to search for a dropbox folder that I deleted once I deleted the app with all the documents and file or just to look for individual file in my history of the scanning?
- Jay
The app itself should be able to detect any missing or recently deleted files on your machine, so it isn't necessary to specify a location to check. If you see any familiar files, then it should be related to the Dropbox folder.
