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amalb's avatar
amalb
Explorer | Level 4
4 years ago

All my files disappeared from Macbook after deleting dropbox.

All my files disappeared from Macbook after deleting dropbox. When i re-installed drop box i only got some of them back because the most recent ones (since september 2020) weren't synced to my dropbo...
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Elli732's avatar
Elli732
Explorer | Level 4
4 years ago
I'm facing a big problem:
Deleting the Dropbox folder on my laptop deleted all of my documents.
I checked the folder carefully before deleting it and it only contained documents I no longer needed.
I wanted to free up storage space on my almost full laptop and thought I no longer need the documents and can delete them.
The problem I am facing now is that ALL the documents that I had saved on my laptop were deleted because I didn't know that my desktop and the automatically created "Documents" folder were saved on the Dropbox and thus also were saved in said deleted Dropbox folder, but without them being visible.

I ask for clarification on how I can find my (unintentionally) deleted data again.

Thank you for your help.

Kind regards
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Elli732, welcome to our Community! 

 

If you access your account's deleted files page online, are you able to see the content there? 

 

What about your events page? What do you see there?

 

Keep me posted!

  • Elli732's avatar
    Elli732
    Explorer | Level 4
    4 years ago
    Hi Megan
    no unfortunately I cannot find any file there.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Elli732, if you access your Dropbox account online, and search for some example file names that you're missing, does it come up with any results? 

       

      What if you do the same on your File Explorer? 

      • Elli732's avatar
        Elli732
        Explorer | Level 4
        4 years ago
        Hi Megan
        no i can't find any file anywhere neither in Dropbox nor in my file explorer.
        I just want to mention, that I didn't even have the "Dropbox" Application installed on my Laptop only the said folder was there.
        After all my files were gone I installed Dropbox to check if they would be there maybe, but they weren't there.

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