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KafS's avatar
KafS
New member | Level 2
2 years ago
Solved

All my folders suddenly disappeared from my Dropbox account

Hi, Suddenly I have all my folders and subfolders that have disappeared from my Dropbox.  I don't share this Dropbox with any one. I haven't found anything relating trace of deletion of files....
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KafS's avatar
KafS
New member | Level 2
2 years ago

let me correct my last correct access was July 3

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
KafS wrote:

let me correct my last correct access was July 3

But what does www.dropbox.com/events show about access and additions etc 

  • KafS's avatar
    KafS
    New member | Level 2
    2 years ago

    www.dropbox.com/events shows no access and additions

     

    The only events it shows is:

     

    KS
    Vous avez ajouté l’application Dropbox.
    8/7/2024 17:35
    US
    L’ordinateur AB-DELL-F2 a été associé à votre compte.
    8/7/2024 17:31

     

    To try to face this problem, 2 days ago I have installed Dropbox on my computer hoping that I get a copy of all the content of my dropbox but only the basic root pdf file have been synchronized.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey KafS, I just wanted to clarify that a Dropbox account can only be associated with one email address.

       

      However, if there are no events in your events page and no files in your deleted files page, I'd suggest searching your other email accounts, to see if you can find any emails from Dropbox.

       

      This way, you'll find out if the account with all your files is under a different address.

      • KafS's avatar
        KafS
        New member | Level 2
        2 years ago

        Let me tel you that I am quit sure that I'am using the right email.

        Another important information is that when I'm connecting to the dropbox web site containing my folders I can see clearly the tree view of my forlders on the left side. But when I clic on any one of them there are all empty.
        I can send you a screen shot I that could help.

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