Forum Discussion

Jane222's avatar
Jane222
Explorer | Level 3
3 years ago

All my photos have disappeared, only empty albums left

Hi, all my photos have suddenly disappeared, only the albums (folders) are remain. How is this possible and can I get the pictures back somehow? I haven't been using my Dropbox for a long time but ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jane222, sorry to jump in here, but you haven't mentioned. Do you see any signs of your missing files in your events page?

 

This is the place where all uploads, edits, and deletions are normally logged so it should give you a clue or two.

 

If you don't see any file activity there, could it be that you're looking at the wrong account?  

 

Also, note that if your account was deactivated due to inactivity, you would have received email notifications about it and you wouldn't be able to log in, but you'd be prompted to create a new account.

Jane222's avatar
Jane222
Explorer | Level 3
3 years ago

Hi Walter,

it says "You have no activity yet" on my Events page. I only have this one dropbox account.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    When is the last time you remember seeing the files on the website Jane222?

     

    Could it be that you were working on a local Dropbox folder that wasn't syncing normally? 

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