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All my photos have disappeared!
Hello,
Yesterday I uploaded 4000+ pictures to my dropbox account from my old company Iphone I had to return before having it cleaned out for the next user.
I today can only find 8 pictures in my picture folder. All pictures collected over the years are gone.
What I can confirm is that the pictures that were uploaded yesterday and that I could select and see them in the picture folder on all my devices.
I'd really appreciate help with this matter. I'm loooking everywhere for them.
5 Replies
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- Lusil
Dropbox Staff
Hi there Remolinen, let's see what we can do here.
Could you check your events page to see if there's any relevant information about these photos?
Also, if you remember the file names that you're looking for, try searching for them online.
Give that a try and let me know how it goes, thanks!
Hi Lusil, thx for the advice but we seem to not have made much progress.
I tried searching for pictures that I can remember but no result.When I checked my Events page it states that only 8 pictures were succesfully uploaded and then it stopped. No warning or erros just stopped uploading after that. It's weird because we did go through some of the pictures.
Thanks for the quick response
- Lusil
Could it be that the photos were uploaded to a different account?
Since each Dropbox account is connected to a unique email address, check which one you're currently signed in to from the General tab.
- We made the account the day before and we only have one account as well so sadly that couldn’t be it. :(
We are starting to suspect that we only previewed the pictures and that everything got deleted before it properly got uploaded. - Lusil
If the events page didn't show any record of the photos, it's very likely that the photos never made it to our servers.
I just want to check with you as well if you remember seeing the photos online through the website at any point in time?
Were they in a shared folder by any chance?
