We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
All of my Dropbox files have disappeared.
All of my files dis
appeared please help
Absolutely OK to jump in,I'll take any help i can get. It is a mystery why they would have another email associated with my CC , and send me an invoice to my email. And then everything be gone like I have just opened an account. Maybe the payment from 2024 ran out and the downgraded me, because they didn't get payment? (Even though I paid it) I would think there would still be files , at least one.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThat’s correct; the files would still be there, even in the occasion where the Dropbox account was downgraded.
It’s hard to tell for sure though what may have happened, since we don’t have any account visibility here on the forum. However, don’t worry; one of our support agents will pick up your ticket and check what may have happened in our system.
Support was zero help, had no explanation and was unable to recover any of my data. This is disappointing, I don't understand how a company that holds so much data can just dismiss this like it was nothing. Clearly there was an issue on their end, especially with the fact that their "tools" and info on their system were changed, I guess I wish they had at least tried to recover some of my data. I will most likely be moving on from DB now.
- Mark
Super User II
even in the occasion where the Dropbox account was downgraded.
That isnt correct. Dropbox has a policy now of deleting data of accounts that are over quota. So, if the account downgraded in say Jan 2024 the data would have been wiped by now.
It didn't downgrade or wipe till two weeks ago.
