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cachaito's avatar
cachaito
Collaborator | Level 8
10 months ago
Solved

Almost all of my files in my folder are gone now

Hello! Today for the first time there was a problem with deleted files, which I can't fix. After downloading a file from Dropbox on my iPhone, I wanted to delete it. As always, I used the "delete" op...
restore
  • Megan's avatar
    Megan
    10 months ago

    Hey cachaito let me also jump in here!

    Have you checked your deleted files page too?

    Also, I'd love to have a visual of your events page, and what you see on your end in order for me to be able to assist further.

    Thanks!

cachaito's avatar
cachaito
Collaborator | Level 8
10 months ago

Hi Jay, thanks for your reply. The thing is that the given event on the Events Page shows "only" 38 deleted files (!)

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

If the events page shows only that number of files deleted, that the Dropbox site didn't have those files on the site. 

Is it possible that the files didn't sync to the Dropbox site originally?

  • cachaito's avatar
    cachaito
    Collaborator | Level 8
    10 months ago

    I have been using Dropbox for years and have collected very important video clips for me. There is no way there are only 38 files. This morning on my desktop and iPhone app Dropbox showed almost full storage used (7.6 GB).

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey cachaito let me also jump in here!

      Have you checked your deleted files page too?

      Also, I'd love to have a visual of your events page, and what you see on your end in order for me to be able to assist further.

      Thanks!

      • cachaito's avatar
        cachaito
        Collaborator | Level 8
        10 months ago

        Hi Megan! Actually, thanks to you I figured out what happened! I went back to the Deleted Files page to take a screenshot for you and noticed one thing. I've marked it in red in attached file. Next to the one deleted file in the history there are 499 more deleted files! I'm restoring them now. I'm glad Dropbox is still reliable! 

        Screenshot: https://imgur.com/a/VYUfoym

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