We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

marhar's avatar
marhar
Explorer | Level 3
2 years ago
Solved

Can I recover an event file?

Hi, I managed to delete wrong files on 6.3.2024 and noticed it today. No files are shown in the deleted folder but I can see the reference to the files in Event pages. Would it be possible to still recover someway? I'm ofc willing to upgrade to higher tier account if it would help, currently free plan. Thanks!

Delete
restore
  • Mark's avatar
    Mark
    2 years ago

    Hi marhar 

     

    Unfortunately, as it's over 30 days (albeit just), you cannot now recover it. Upgrading will not help, as you need to be on the appropriate plan at the time of deletion for the recovery window to work.

     

    The events list goes back much longer than recovery window (often many years) so you will find things on that which are very old but also not recoverable. 

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi marhar 

     

    Unfortunately, as it's over 30 days (albeit just), you cannot now recover it. Upgrading will not help, as you need to be on the appropriate plan at the time of deletion for the recovery window to work.

     

    The events list goes back much longer than recovery window (often many years) so you will find things on that which are very old but also not recoverable. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!