Forum Discussion

rebeccaraposo's avatar
rebeccaraposo
Explorer | Level 4
2 months ago

Can I restore files that have been permanently deleted if I upgrade to a paid plan?

I deleted the files stored in my Plus account on October 21, 2025, and transferred them to a new cloud service. After that, I downgraded my account to the Basic plan. However, the transfer to the new...
Delete
restore
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
2 months ago

Hey there rebeccaraposo​ thanks for reaching out and for clearly explaining the situation. I can definitely understand how frustrating this is, especially after the transfer to the new cloud service did not complete as expected.

Unfortunately, upgrading your account now would not allow those files to be recovered, since file recovery depends on the plan you were on when the files were deleted and the recovery window has already passed.

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