Forum Discussion

rebeccaraposo's avatar
rebeccaraposo
Explorer | Level 4
2 months ago

Can I restore files that have been permanently deleted if I upgrade to a paid plan?

I deleted the files stored in my Plus account on October 21, 2025, and transferred them to a new cloud service. After that, I downgraded my account to the Basic plan. However, the transfer to the new...

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!