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ScottPhoto's avatar
ScottPhoto
New member | Level 2
2 years ago
Solved

Can I restore files that were deleted more than 30 days ago?

Quite a few years ago I visited South America and had the most amazing time of my life. I discovered my love for photography there and I had thousands of cherished photos on dropbox. Finances haven'...
Delete
restore
  • Hannah's avatar
    Hannah
    2 years ago

    Sorry to hear about your photos, ScottPhoto.

     

    I'm afraid that even if you upgraded your account, you wouldn't be able to restore the photos, if they were deleted more than 30 days ago.

     

    How long ago were they deleted?

     

    Thanks.

rh2284's avatar
rh2284
New member | Level 2
2 years ago

I have Dropbox Plus account and have deleted an excel file about 6 weeks ago - and it looks like the longest back up search i can do is one month. is there a way of retrieving this file???

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @rh2284, thanks for posting your question to the Dropbox Community.

 

I'm afraid that if the file was deleted more than 30 days ago, it cannot be recovered.

 

If you'd like us to take a closer look, by providing specific info pertaining to this file, I can send you an email.

 

Let me know.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      We can actually only email you to the address associated with your Community profile, which can be found here.

       

      I can see that it's a different one; is the file missing from the account you're reaching out from or a different one, under the address you gave me above?

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