Forum Discussion

ScottPhoto's avatar
ScottPhoto
New member | Level 2
1 year ago
Solved

Can I restore files that were deleted more than 30 days ago?

Quite a few years ago I visited South America and had the most amazing time of my life. I discovered my love for photography there and I had thousands of cherished photos on dropbox. Finances haven'...
Delete
restore
  • Hannah's avatar
    Hannah
    1 year ago

    Sorry to hear about your photos, ScottPhoto.

     

    I'm afraid that even if you upgraded your account, you wouldn't be able to restore the photos, if they were deleted more than 30 days ago.

     

    How long ago were they deleted?

     

    Thanks.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey @rh2284, thanks for posting your question to the Dropbox Community.

 

I'm afraid that if the file was deleted more than 30 days ago, it cannot be recovered.

 

If you'd like us to take a closer look, by providing specific info pertaining to this file, I can send you an email.

 

Let me know.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    We can actually only email you to the address associated with your Community profile, which can be found here.

     

    I can see that it's a different one; is the file missing from the account you're reaching out from or a different one, under the address you gave me above?

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