Forum Discussion

ScottPhoto's avatar
ScottPhoto
New member | Level 2
1 year ago
Solved

Can I restore files that were deleted more than 30 days ago?

Quite a few years ago I visited South America and had the most amazing time of my life. I discovered my love for photography there and I had thousands of cherished photos on dropbox. Finances haven'...
Delete
restore
  • Hannah's avatar
    Hannah
    1 year ago

    Sorry to hear about your photos, ScottPhoto.

     

    I'm afraid that even if you upgraded your account, you wouldn't be able to restore the photos, if they were deleted more than 30 days ago.

     

    How long ago were they deleted?

     

    Thanks.

Gertb's avatar
Gertb
New member | Level 2
1 year ago

I have deleted videos and pictures for 1.5 month ago and i have basic. can i get these files back in anyway?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi there, Gertb, and thanks for reaching out to us.

 

Sorry to hear about your files; not sure if there's something that can be done, to be honest.

 

Are you able to see the files in question in your events page perhaps?

  • Gertb's avatar
    Gertb
    New member | Level 2
    1 year ago

    Yes i can see them there. but when i click on them they will not open.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Gertb, can you send over a screenshot of what you see perhaps?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      1 year ago
      Gertb wrote:

      Yes i can see them there. but when i click on them they will not open.

      Events shows things for 180 days (or longer on paid accounts). However, restores and rollbacks are only for 30 days on free accounts and it isn't possible to extend this by paying now

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