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Greg Lloyd's avatar
Greg Lloyd
Explorer | Level 4
5 years ago

Cannot edit word document on iPhone Microsoft word app

Is there any advice how to edit the text of a word document opened initially from my Dropbox account that then opens into the Microsoft word app on an iPhone? The “pen” button to edit cannot be selected and I don’t see the icon for “I” anywhere to edit the text. Thank you.

edit
Microsoft Office
Mobile

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  • Greg Lloyd's avatar
    Greg Lloyd
    Explorer | Level 4
    5 years ago
    Hi Walter,

    I disconnected the Microsoft office app as you suggested but now can’t seem to reconnect it to my Dropbox account. When “Microsoft office” is searched in the search tab the only option is “Learn more” and then I can’t seem to figure out to reconnect it. Any advice?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi Greg Lloyd, to reconnect the app, try tapping the edit button now to see if you get the option to connect the app to your Dropbox account.
  • Greg Lloyd's avatar
    Greg Lloyd
    Explorer | Level 4
    5 years ago
    Added Microsoft office online and still won’t let me edit on my iPhone once document is open
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

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