Forum Discussion

user19860331's avatar
user19860331
New member | Level 2
10 months ago

I can't move a folder on my account from the web or desktop

I have a folder that I'm trying to move, I've tried moving it in all of the following:

  1. Web interface
  2. MacOS Finder
  3. Windows Explorer

The web version just gives me a generic error like 'cannot move folder' etc. Trying it on Mac / Windows just results in a neverending 'Snycing' process.

The folder itself contains very little, only a few small files / folders

Could it be corrupted in some way?

desktop
Organize
Web

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi user19860331, thanks for bringing this to our attention.

    Where is this folder located exactly in your Dropbox account?

    Could you provide the location as shown in Explorer (as in, Dropbox/My Stuff/John, no need for the C:\users part before), assuming there is no private information?

    This will help me to assist further!

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