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dalden's avatar
dalden
Helpful | Level 6
5 years ago
Solved

Can't delete or remove a folder

I am trying to remove a folder that exists on my PC from Dropbox.  I am the owner and no one else is shared.  When I am in dropbox.com I can select the folder but there is no Delete function availabl...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi dalden, thanks for contacting us!
 
What's the name of this folder you're trying to delete?
 
Does it have a special folder icon on the Dropbox site, like a building or Windows logo?
 
This will help me to assist further!
Leonidas1994's avatar
Leonidas1994
Explorer | Level 3
4 years ago

Hello,

 

I don't understand how the name of the folder is going to help but anyway it is "Labyrinth". I just noticed the this folder is missed from my laptop and has remained on the desktop... Probably somehow I managed to delete it from the one... I don't know. On my desktop it remains and it has that dropbox sign like it is still uploading... When I click on delete it asks for permission from the administrator...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Leonidas1994, how are you today?

     

    Are you still a member of that shared folder? If you go to your Dropbox account online, can you access the folder there?

     

    If so, you can remove your access to the folder and if your desktop is syncing properly with your account, the folder should be removed automatically.

    • Leonidas1994's avatar
      Leonidas1994
      Explorer | Level 3
      4 years ago

      Hi Hannah.

       

      Thanks for asking!

       

      It seems that online there is no folder anymore... But, in my computer, the folder is there and I can't delete it...

       

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Leonidas1994, that appears to be a system restore folder, or at least a copy of one. If so, then it means it needs access from the original administrator of that machine it was transferred from.

         

        Could you try these steps to change the permissions on the folder to then delete it?

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