Forum Discussion

daliasobhi's avatar
daliasobhi
Explorer | Level 3
2 years ago

Can't restore deleted files.

I used to have a premium access. But now I downgraded it. But I have received two emails that I have some files deleted and actually I didn’t understand the emails. I did not delete any files. But I ...
Delete
restore
daliasobhi's avatar
daliasobhi
Explorer | Level 3
2 years ago

This is my ticket number:

 

ID #24235505 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey daliasobhi, sorry to hear about that! 

 

Have you tried restoring your content using your deleted files page, or events page? You can always follow the steps in the email, in order to get your content back. 

 

Was it shared content, by any chance? In any case, I located your ticket number, and an agent will be with you shortly. 

 

Let me know more! 

  • daliasobhi's avatar
    daliasobhi
    Explorer | Level 3
    2 years ago

    Thanks Megan for your reply 

     

    Yeah I did so, but still there are some files empty. If I open their version history, I get this error:

     

    Error (400)

    Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.

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