Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Trekian's avatar
Trekian
New member | Level 2
3 years ago

Can't rotate a video in .MP4 format

I have uploaded a video to Dropbox.  When I try to edit the preview, the following message appears -  This video can’t be edited Video editing is a new feature and doesn’t yet support editing vi...
Dropbox Pro
edit
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Trekian, thanks for bringing this to our attention.

 

Dropbox doesn't modify your videos to such an extent prior to uploading.

 

As the message states, the codec used in the video itself is preventing the Dropbox service from allowing it to rotate the video.  What codec did you use when creating the video?

 

This will help me to assist further!

Trekian's avatar
Trekian
New member | Level 2
3 years ago

It was a video taken on my phone then was saved to a folder on Windows before being copied to Dropbox. The phone is set to use H.264

Kind Regards

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, I'd recommend contacting the support team for them to investigate this matter in more detail on their end.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!