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Forum Discussion
gem0303
3 years agoHelpful | Level 6
Can't use automation to auto-add tags to files in a folder
The Dropbox tags help page indicates you can use the automation feature to auto-add tags to files in a folder. However, this option is not present in the automation task list. I tried adding it as instructed to a newly created folder, and also tried adding the automation rule to an already created folder. Neither worked. I hope this feature didn't get removed because it would be really helpful to organize all of my photos.
Talking further with Dropbox staff via email, as of Sept 2023 the automated tagging feature is only available to Dropbox Professional, Standard, Advanced, and Enterprise plans.
This list is available on this page:
https://help.dropbox.com/organize/dropbox-automations
I thought I was on Standard or Advanced but turns out I'm on the "Plus" plan which is not supported.
23 Replies
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- agricola3 years agoExplorer | Level 3
I have the same problem - on a mac, using latest chrome, no plugins, not able to see the tagging automation - have tried private and public folders.
- Hannah3 years ago
Dropbox Community Moderator
Are you seeing the same behavior in Incognito mode, as well as other browsers too, agricola?
- agricola3 years agoExplorer | Level 3
Yes, exactly the same in incognito mode - Chrome is the current version, don't have another browser to test.
- Hannah3 years ago
Dropbox Community Moderator
Would you mind sending us a screenshot of the options you see, agricola?
- dd-jonas3 years agoExplorer | Level 3
Same problem for me, the automation to add tags is not present in the list. Incognito window, latest Chrome version, no extensions.
- Megan3 years ago
Dropbox Community Moderator
Hi dd-jonas, welcome to our Community!
Interesting, thanks for bringing this to our attention.
Out of curiosity, have you tried a different browser? And if so, are you able to see the automation there?
Keep me posted!
- dd-jonas3 years agoExplorer | Level 3
Hi Megan, thanks for the quick reply!
I have tested it using Firefox and also don't see the tag automation option.
- Megan3 years ago
Dropbox Community Moderator
Hi dd-jonas, in this case can I send you an email, in order for us to have a closer look into this?
- gem03033 years agoHelpful | Level 6
Megan Feel free to message/email me as well if I can be of any help. Tag automation is still not an option for me.
- Megan3 years ago
Dropbox Community Moderator
I just sent you an email gem0303, I'll see you there!
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