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sscnz's avatar
sscnz
Explorer | Level 3
3 years ago

Comments disappearing from a video file in Dropbox

Comments were posted on a video file timeline for the editor to action. They were posted on Monday, still there on Tuesday but gone when the file was viewed today, Thursday. They have not been action...
File access
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sscnz, thanks for bringing this to our attention.

 

Is it possible that the creator of the comments deleted them on the video?

 

This will help me to assist further!

sscnz's avatar
sscnz
Explorer | Level 3
3 years ago

No. Nobody on this side did anything. The comments just disappeared and were no longer there when the video file was opened yesterday.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Are you using Dropbox Replay to track each version of your video, or is this a normal video in your Dropbox account?

    • sscnz's avatar
      sscnz
      Explorer | Level 3
      3 years ago

      A normal video file in the Dropbox. Uploaded by the editor for a couple of us to view and comment on, so they continue editing and upload an updated version.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Is there definitely no version history to revert to, in order to see if any comments would return?

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