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djjones's avatar
djjones
New member | Level 2
5 years ago
Solved

"Couldn't extract files. Can only handle files up to 512 MB."

I have 2TB of available storage on my Dropbox account, but am unable to open a ZIP file (approx. 3.2GB) -- instead, I'm getting an error message that says "Couldn't extract files. Can only handle fil...
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  • dipoarowona's avatar
    dipoarowona
    3 years ago

    Hello, 

     

    As mentioned in the thread, zip files that are larger than 512 MB cannot be extracted. To avoid confusion, the "Extract all" button is now disabled for any zip files that pass this threshold. Therefore, to extract the zip file, you would need to first download it and then extract it locally on your computer.

     

    Thanks,

anonymous's avatar
anonymous
3 years ago

I don't get the error abour 512MB - when I just tried to unzip a 1.3GB file in the web view, I get message "1 file couldn’t be automatically unzipped." No further info, no mention of a max file size, nothing.

 

I was about to come back to Dropbox from pCloud but won't if I can't unzip files directly in Dropbox. 

etaygudai's avatar
etaygudai
Helpful | Level 5
3 years ago

Indeed My Mistake 1.5 G and above I get the same message.

I think that Dropbox MUST take it into consideration ( e.g as many customers using dropbox for pictures stored in zip files )

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