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"Couldn't extract files. Can only handle files up to 512 MB."
I have 2TB of available storage on my Dropbox account, but am unable to open a ZIP file (approx. 3.2GB) -- instead, I'm getting an error message that says "Couldn't extract files. Can only handle fil...
Hello,
As mentioned in the thread, zip files that are larger than 512 MB cannot be extracted. To avoid confusion, the "Extract all" button is now disabled for any zip files that pass this threshold. Therefore, to extract the zip file, you would need to first download it and then extract it locally on your computer.
Thanks,
In the help article, it only mentions previewing .zip files, not extracting them. And as I get error "1 file couldnât be automatically unzipped" when I select my .zip file and choose 'Extract all', there is no way for me to know if there is a file size limit on extracting zip files.
The error message is useless, and the help article does not help with my query.
So, is there a size limit on extracting zip files? And how can I possibly know this if there is??
Rich
Super User II
Super User II
anonymous wrote:
So, is there a size limit on extracting zip files?
Asked and answered. Dropbox can only handle Zip files up to 512Mb, regardless of whether you're previewing or extracting. If it can't open a Zip file to preview it, Dropbox wouldn't be able to open the file to extract it.
It should be clear when attempting to extract, and it should be mentioned in the relevant Help article. No point burying this kind of information in the forum, a lot of users wouldn't come here looking for the answer. They'll just be presented with the useless error message and move to a different service.
Speaking of which, I'm going back to pCloud which handles extracting GB+ zip files no problem. Dropbox is so alienating toward regular users these days.
