Forum Discussion

shirley s.2's avatar
shirley s.2
Explorer | Level 3
2 years ago

Cropping or color adjusting JPGs using Dropbox results in them turning upside down!

I took photos on my Android, uploaded them to Dropbox, and they all looked fine, correctly oriented.  I then decided to crop some of them and adjust the color on a few (some things are worth waiting ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi shirley s.2, thanks for bringing this to our attention.

 

We're not experiencing this on our end. Could you clarify the exact steps you're taking when editing the image?

 

Are you using the official Dropbox editor, or a third party app that is connected to Dropbox?

 

This will help me to assist further!

shirley s.2's avatar
shirley s.2
Explorer | Level 3
2 years ago

I do not know. I assume that I am using Dropbox as my editor. Give me some examples of Third Party apps. Also, how do I check for third party apps?

When I go into Dropbox settings, I see, under "Default Editing Apps" I see Word, Excel, and Powerpoint listed. Are those "third party apps"???  Shall I delete them?

  • shirley s.2's avatar
    shirley s.2
    Explorer | Level 3
    2 years ago

    For each of these 3 options, it says "view in Dropbox.com." Does that mean that I am using Dropbox as my editor?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you attach a screenshot showing the tools you're using to edit the photos in question? This would help to see if it's the Dropbox editor, or another tool.

    • shirley s.2's avatar
      shirley s.2
      Explorer | Level 3
      2 years ago

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Is there anything new or different about these new images in how they were originally created?

         

        Do new images uploaded now also experience the same behavior?

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