Forum Discussion

shirley s.2's avatar
shirley s.2
Explorer | Level 3
2 years ago

Cropping or color adjusting JPGs using Dropbox results in them turning upside down!

I took photos on my Android, uploaded them to Dropbox, and they all looked fine, correctly oriented.  I then decided to crop some of them and adjust the color on a few (some things are worth waiting ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We're not experiencing this behavior on our files. Could you try moving one of those files out of the folder to edit it in another folder on your Dropbox account, to see if this issue is repeated on that file?

shirley s.2's avatar
shirley s.2
Explorer | Level 3
2 years ago

No luck. Same result. Here is what I did: I took one jpg and moved it to an empty sub-folder of the folder I am dealing with. Same result.

  • shirley s.2's avatar
    shirley s.2
    Explorer | Level 3
    2 years ago

    And just now I uploaded (from my Android Samsung) a couple photos that I took this morning in my house and into the new folder I created this morning. Same thing. They were fine when I had them on the phone (one portrait and one landscape) and uploaded them. Once I edited them withing Dropbox they turned themselves upside down. Here is one of the two.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Could you try switching browsers to see if this helps?

       

      Otherwise, you can try using incognito/private browsing mode without any extensions running?

      • shirley s.2's avatar
        shirley s.2
        Explorer | Level 3
        2 years ago

        I have already tried both Firefox and Chrome. Same results. Do you want me to additionally try the incognito/private mode?

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