Forum Discussion

shirley s.2's avatar
shirley s.2
Explorer | Level 3
2 years ago

Cropping or color adjusting JPGs using Dropbox results in them turning upside down!

I took photos on my Android, uploaded them to Dropbox, and they all looked fine, correctly oriented.  I then decided to crop some of them and adjust the color on a few (some things are worth waiting ...
edit
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Is there anything new or different about these new images in how they were originally created?

 

Do new images uploaded now also experience the same behavior?

  • shirley s.2's avatar
    shirley s.2
    Explorer | Level 3
    2 years ago

    If I remove the jpgs to the C drive (give up on DropBox) then everything is fine. The photos are back to normal. I have quite an investment in DropBox and I would rather stay with it.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      In that case, have you tried reaching out to our support team directly for further assistance with account and device specific information shirley s.2? 

       

      • shirley s.2's avatar
        shirley s.2
        Explorer | Level 3
        2 years ago

        Yes, but no luck yet.

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