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Bb96's avatar
Bb96
Explorer | Level 3
3 years ago

Delete account gives error.

I’m trying to delete my account but it won’t let me and keeps saying there’s an error

account access
Delete
Dropbox Pro

7 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Bb96, sorry to hear you're having issues with this.

     

    Could you please try clearing your browser's cache or another browser and let me know if this persists?

     

    If it does, I'd appreciate a screenshot of the exact error you've been getting.

     

    Thanks!

  • Bb96's avatar
    Bb96
    Explorer | Level 3
    3 years ago
    I can’t send a screen shot but it says “couldn’t delete account. An unknown error occurred”
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Bb96!

     

    Did you try to delete your Dropbox account via another browser too, and the same error appears?

  • Bb96's avatar
    Bb96
    Explorer | Level 3
    3 years ago
    Yes same error , it’s says error 500
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Bb96, in this case, can I send you an email, in order for us to have a closer look into this? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Bb96! Please check your email address, when you get the chance, and reply back to my email.

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