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Shauni0007's avatar
Shauni0007
Explorer | Level 3
3 years ago

Deleted files from my basic Dropbox

I accessed my Dropbox and all of my files had disappeared.  I have a basic account and I queried this - managed to get support who said that they could see my files, but I couldn't.  I got a message saying it's in my 'messages', but I can see this anywhere.  I've been unable to access important training materials and my CV and thought I'd try again for help as noone from the Support Team has replied to my emails.  Can anyone advise?

Dropbox Basic
restore

13 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Shauni0007, I've sent you an email, please could you reply to it when you get a chance!

  • triciac1's avatar
    triciac1
    New member | Level 2
    3 years ago

    wow! you actually got support?  I cant get anyone on phone or email and my entire family history of photos is GONE.

    !$!@#$#$!@# Dropbox

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey triciac1, sorry to hear about that! 

     

    Have you checked your events & deleted page, or any of the troubleshooting steps mentioned throughout this thread?

     

    If so, can you let me know what your Events page reports? 

     

    Keep me posted! 

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