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alex b.35
9 years agoExplorer | Level 4
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
- 9 years ago
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
BackMeUp
9 years agoHelpful | Level 5
The link to contact Support isn't working. Many of my folders & files seem to have been deleted (not by me), then restored incompletely. The files that were restored appeared in unusual places in my account. I am still missing hundreds of files. Could you please extend the 30 day file recovery period so affected users such as myself have some time to figure out what files are still missing? My entire account is a mess because of this, and shared folders have caused even more problems.
Ed
Dropbox Staff
9 years agoHi there -
This seems to be a separate issue and I'd recommend contacting support again (replying to your existing ticket) to continue the support on it.
The issue raised on this thread was specific to what Ross has responded and has ben resolved already. I'll go ahead and close this thread but you're welcome to initiate new discussions if you see new issues that the community can help you with.
Thanks!
This seems to be a separate issue and I'd recommend contacting support again (replying to your existing ticket) to continue the support on it.
The issue raised on this thread was specific to what Ross has responded and has ben resolved already. I'll go ahead and close this thread but you're welcome to initiate new discussions if you see new issues that the community can help you with.
Thanks!
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