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deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonder why the hell dropbox is still keeping these files after a few years that they have been deleted?
First I thought it was a hack, but then I checked all my devices and what was accessing my account and indeed, everything was as it was before.
It makes me think this is a serious bug and on another note, why the hell is dropbox keeping data that was deleted 2 years ago?
I'll surprised, scared and angry at the same time. I'm not even sure where to begin! I'm now wondering about several of my clients that use dropbox in their business if the same happens.
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
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- Rich
Super User II
clumsybiker wrote:
I have a (very!) dim recollection I *might* have created this file myself (but 6 years ago??) so I'm wondering:
There are a couple of other people that reported old folders returning after being deleted previously (in at least one case, years ago), so it's likely that the same has happened to you.
a - is this some DropBox bug that's recreating old deleted stuff from years ago (and if so why does my notification come from "DropBox Server?)
Best guess, yes, and probably because the Dropbox servers are adding the files back. Again... best guess.
b - this is the prelude to some kind of hack / attack (maybe tomorrow someone will "share" a malicious executable with me expecting me to run it?
Highly unlikely.
- RichI'm merging these threads into one so it's easier to track this issue.
Ross_SDropbox Staff
tijsboom wrote:
I'm using dropbox for quite some time. Never had problems.
All of a sudden it starts syncing old maps.
When I remove them from dropbox (for example by putting them on my computer or even in the trash), they return automatically.
Hi there,
I've sent you an email to follow up on this, we'll get to the bottom of it!
Many thanks in advance.
I'm actually having this exact issue: files I deleted about 5 to 6 years ago are appearing back in my Dropbox. When I go to view their prior history, I get an error and it says none is available. Can someone please contact me about this? Thank you.
Hi! I have the same issue with my account, my Mac is downloading a lot of folders which are deleted 2 or 3 years ago and I don't know why I am downloading it again (and I don't know why Dropbox is still saving this files on his servers)...
I have checked my Activity History and I haven't any kind of "weird" activity. Also I had changed my passwords on my account.
Same issue! 400+ folders and files that were deleted long ago started downloading to all my devices today. What gives? Also isn't this stuff supposed to be purged after 30 days? Is DropBox really keeping our files forever? Scary.
I have the very same problem. Almost 10 GB of files I've deleted 6 years ago appeared in my Dropbox today. This is very weird for me since I have never had a single problem before with Dropbox. It is kind of creepy...I can't find the right contact email as well
I'm having similar issues this morning with dozens of files. There have been no changes of files from my employees listed under Events. From reading threads below it's obvious that it's a Dropbox system issue. My concen is rolling back to correct this issue. I don't want to spend time having to refile. Yikes!
I just received an automated email from Dropbox Support outlining that the issue can be resolved using their self-serve help tools on the website. Furthermore, they then closed the help ticket. It's actually kind of insulting that the help request was even flagged for something like this, rather than reviewed by a human. What recourse do we have to obtain assistance on this? Do I have to spam Twitter with help messages?
Spamming in Twitter doesn't seem to be working either...
