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deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonder why the hell dropbox is still keeping these files after a few years that they have been deleted?
First I thought it was a hack, but then I checked all my devices and what was accessing my account and indeed, everything was as it was before.
It makes me think this is a serious bug and on another note, why the hell is dropbox keeping data that was deleted 2 years ago?
I'll surprised, scared and angry at the same time. I'm not even sure where to begin! I'm now wondering about several of my clients that use dropbox in their business if the same happens.
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
116 Replies
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- Oh boy; if they don't give us a better answer than that, I'll be cancelling.
There are so many issues with that response:
1) how has this suddenly happened to so many of us? Did Russia raid our discarded computers and reconnect to Dropbox just to confuse us?
2) furthermore, in my activity log, there's no record of my computers coming back online or anything of the sort. I frequently change my password and revoke access on devices I'm no longer using. Plus I have 2FA enabled.
So which is it, Dropbox? Do we have zombie computers coming back online and your activity logs aren't working, or is it possible there's an issue on your end?
The radio silence is infuriating. I have emailed Dropbox Support and Tweeted to them as well. Their reply has been less than helpful, basically saying that it's a problem on my end. Untrue as this same issue is affecting so many of their users. I have responded and am currently waiting to hear back. Not a happy camper, for sure.
alex999 wrote:
So the reply I've had from Dropbox support is that simply I must have had an old computer reconnect and that revived the files. But this makes no sense. I had already checked which devices are linked and I only had either old, inactive ones (now removed) or the few I use all the time (and are uptodate). Their explaination also does not fit with so many of us experienceing the same problem. I'm wondering if THEY reconnected something old....
Anyway I'm worried about the integrity of my files and really not happy with that reply.
that is utterly bull**bleep**!
I've no computers added/removed/linked with my dropbox account, it just happened out of the blue!
unclechichi wrote:
I have emailed Dropbox Support and Tweeted to them as well. Their reply has been less than helpful, basically saying that it's a problem on my end. Untrue as this same issue is affecting so many of their users. I have responded and am currently waiting to hear back. Not a happy camper, for sure.
another bull**bleep** reply from dropbox, evidence here everyoine started having this problems yesterday morning around 10AM GMT time
1/19/17 - I just went to save a file to my account and I had old folders suddenly reappear and one major one is now gone. I know this because the folders were those I set up on a project some 8 years ago. My folder structure looks like a mess now and it was tidy just yesterday. More alarming is one important folder is entirely gone! I checked the history and nothing out of the norm shows up but what a mess they have now caused. And I was looking at switching to a business account - ah, not after this.
Old folders reappear here at our office on two out of five computers.
Same issue, I just had folders sync up from years ago. No account activity, checked computer access and no unknown or old computers could have possibly done this. The folders were added yesterday around 8:30 CST.
Several folders that were deleted years ago appeared in my main Dropbox folder yesterday. Should I be worried about this?
- Rich
Super User II
billk86 wrote:
Several folders that were deleted years ago appeared in my main Dropbox folder yesterday. Should I be worried about this?
Merging your post into the main discussion for this issue.
- Thank you.
