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viperpenn's avatar
viperpenn
Explorer | Level 3
3 years ago

Deleted photos reappearing on Dropbox

I work with a client using her Dropbox account. I upload a job and send her the link to the folder. I import the files into Lightroom and edit them. While this editing takes place, over the course of...
Delete
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
viperpenn wrote:

I work with a client using her Dropbox account.

You're using her account? As in you have her credentials and can access her account directly? If so, you should know that doing so is against the terms and could result in the account being deleted along with all content. Dropbox accounts are not intended to be shared. You should use your own account and have her share a folder with you.

  • viperpenn's avatar
    viperpenn
    Explorer | Level 3
    3 years ago
    As I am the owner of my own account onaroll viperpenn has been asked by me to “teach” me how to use Dropbox. I would assume that learning the process and being taught how to navigate DB and increase my workflow is more important than the fact that I allowed him to access my account, especially when I am sitting right beside him going over the problems together. Your response didn’t address the issues “we” are having. Please explain how this problem can be resolved when we are editing and uploading together using my account at the same time, side by side.
    Lucy
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey viperpenn, if I were you, I would choose an example file that this has happened to, and I would check the version history of that file.

     

    This will show you the name of the device the file was "added back" from.

     

    Is it the device you're using to edit the files?

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