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Forum Discussion

tanyamae's avatar
tanyamae
Helpful | Level 5
3 years ago

Deleting a Signature Request

How do I delete a signature request that is still pending and no has signed the document? I already deleted the uploaded document but it still shows the signature requests as pending. The ellipsis ...
Delete
tanyamae's avatar
tanyamae
Helpful | Level 5
3 years ago

I actually found a different way to delete the signature request by clicking on the emailed message to sign the document, and it sent me to a different page where the ellipsis provided a "cancel request" option.  

However, when logging in to the Dropbox account and going to Pending Signature Requests, the ellipsis does not give you the "cancel request" option.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

How many 'signatures allowed' do you have currently?

 

Could you attach a screenshot showing the options you get from the ellipsis?

  • tanyamae's avatar
    tanyamae
    Helpful | Level 5
    3 years ago

     

    • tanyamae's avatar
      tanyamae
      Helpful | Level 5
      3 years ago

      the screenshot also shows how many signature requests I currently have.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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