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Graham_12's avatar
Graham_12
Helpful | Level 6
3 years ago
Solved

Deleting Files and folder from a full basic dropbox account

I currently have a Dropbox Basic account which is at 3.93GB and out of space. I have been trying for some time to find a way to delete some of the folders/files to free up space prior to deciding whi...
Delete
  • Graham_12's avatar
    Graham_12
    3 years ago

    Hi Jay,

     

    How long should deleting 3.93GB take approximately? I set the backup to delete just after receiving your last email and it is still "Deleting PC Backup from Dropbox".

     

    Regards Graham

Graham_12's avatar
Graham_12
Helpful | Level 6
3 years ago

Jay,

 

The link that you suggested in your previous email (see below)

 

Is it possible that your quota is being used up by a shared folder or backup, which you can see from this page?

 

Regards

 

Graham

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, this would delete the backup and disable the feature. It won't delete any files from your machine, only the specific backup from your Dropbox account. 

  • Graham_12's avatar
    Graham_12
    Helpful | Level 6
    3 years ago

    Hi Jay,

     

    How long should deleting 3.93GB take approximately? I set the backup to delete just after receiving your last email and it is still "Deleting PC Backup from Dropbox".

     

    Regards Graham

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      It's not an instant deletion, so I'd give it a little bit of time for the files to be removed from your account.

      • Graham_12's avatar
        Graham_12
        Helpful | Level 6
        3 years ago

        OK Thanks

  • Graham_12's avatar
    Graham_12
    Helpful | Level 6
    3 years ago

    Hi Jay,

     

    I have tried deleting the file but it is still showing and my Dropbox has only gone down to 3.25GB from 3.93GB.

     

    Any other suggestions as I am still getting "View Folder & Remove Me" on some folders and Remove Me, Download or Add Comment on others as options when I click on the three dots in the shared folder.

     

     

    Regards

     

    Graham ny other suggestions as I am still getting "View Folder & Remove Me" options when I click on the three dots.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If the backup is still appearing there, then it hasn't fully deleted from your account. Could you try again with a different browser to see if this helps?

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