Forum Discussion

ykim525's avatar
ykim525
New member | Level 2
3 years ago

Deleting folder problems at dropbox.com

I pressed delete to delete the folder, but "Deleting 1 item" appears at the bottom of the screen, and the square icon spins round and round, but the delete is not possible.  Having trouble deleting t...
Delete
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
ykim525 wrote:

I pressed delete to delete the folder, but "Deleting 1 item" appears at the bottom of the screen, and the square icon spins round and round, but the delete is not possible.

How large is the folder? If it's large (in size or quantity) it can take a long time to delete and you just need to wait it out.

  • mrscrooge's avatar
    mrscrooge
    New member | Level 2
    3 years ago

    It looks like this is a common problem that's happening for a lot of users. I've deleted all the contents (1 by 1 by the way cause dropbox won't let you delete multiple at a time without it being stuck) and even when I try to delete an empty folder, I get a the circulating square. I've left my computer on over an hour and it still hasn't deleted it. 

    • messiaen's avatar
      messiaen
      Explorer | Level 3
      3 years ago

      I am trying to delete an empty folder. It attempts to delete for a couple of minutes and then gives up. I can delete an individual file but not more than one file or any folders. This used to work with no problem. It appears that the PC I am using is the only device logged onto Dropbox. I don't understand why it is no longer working.

      Any suggestions would be appreciated.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi messiaen, thanks for bringing this to our attention.

         

        Do you get any errors when attempting to delete files?

         

        Are you trying to deleting files from the Dropbox site or from your computer in the Dropbox folder?

         

        This will help me to assist further!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi everyone, we're currently experiencing issues copying and deleting files from the site.

       

      We're currently looking into this matter and will keep you updated on the status page.

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