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Forum Discussion

DarrylAG's avatar
DarrylAG
Explorer | Level 4
3 years ago

Deletion problem

I use Dropbox in connection with a music app -- SongBookPro. Usually, I can transfer a song that is written out on my computer to SongBookPro by exporting the file to Dropbox and from the SongBookPro app transferring it from Dropbox.

 

A problem has arisen where I need to correct a mistake in the song. In that case I delete it from SongBookPro and transfer the new version to Dropbox. But when I go to add the new version the old one, which has been deleted turns up.

 

Can anyone help me sort this out? It's very frustrating.

Delete
Third Party Integrations
  • Walter's avatar
    Walter
    3 years ago

    If you don't want to rename the original one, you could try copying it and testing it out on the duplicate DarrylAG

     

    Let me know how it goes, if you get the chance to give it a go!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey DarrylAG, sorry to hear you're having issues with this.

     

    Can you please clarify if you're using the Dropbox desktop app, the mobile app or the website? 

     

    Could you have a look at your events page and let me know what you find in regards to those files?

     

    Also,  are you using an official integration of this 3rd party app? Is it showing under your Connected apps tab?

     

    Any additional information is more than welcome!

    • DarrylAG's avatar
      DarrylAG
      Explorer | Level 4
      3 years ago

      Thank you so much for responding.

      The particular song I'm talking about is "Catch The Wind". It's a PDF file.

      Looking at the Events Page on Dropbox, it says 10:42 am -- You deleted "Catch The Wind"; 10:45 am -- You added "Catch The Wind".

      Your last paragraph I'm not sure I fully understand, but I went to the Dropbox app centre and it doesn't show the app I am talking about.  The app is called "SongBookPro". I've been using it for years in conjunction with Dropbox and everything normally works fine. 

      The app is on my Samsung Galaxy tablet as is Dropbox (although I have the latter on my Apple Mac computer as well). The normal procedure has been for me to just use both apps on the tablet, delete the song which needs to be changed and then via SongBookPro and Dropbox put the corrected version in its place.

      However, there has recently been a change and when you click on the song in Dropbox on the app the dropdown box does not have "Delete" at the bottom as it did before and I have then to go to Dropbox website on the computer to delete it. Just another thing frustrating me.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hello from me as well, DarrylAG. 

         

        Have you tried uninstalling/reinstalling SongbookPro perhaps?

         

        What I can also suggest is to clear the Dropbox app’s cache on your mobile device and reinstall it as well, to see if that will make any difference.

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