Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Can't create a paper file from dropbox.com
Hi all,
I'm an happy user of dropbox paper but I still can't create paper files from within my dropbox.com web space.
Do any of you have the same problem?
As a workaround I currently create new paper docs by copying existing projects. This approach works but I still need to delete / substitute all the content imported from the original file.
Help would be appreciated 🙂
Thanks!
F
Hi again, wingrunner! I checked all the info you’ve sent us so far, and it looks like your Dropbox account hasn’t been upgraded so far to the latest release of Dropbox Paper (which explains why you’re only able to create new Paper docs via the Paper Home page, and not www.dropbox.com).
The new release of Dropbox Paper will gradually roll out to all Dropbox customers, until everyone is updated to the new version. You should get an email from Dropbox that lets you know when you’ll be getting the release.
11 Replies
Replies have been turned off for this discussion
- Walter
Dropbox Community Moderator
Hi there wingrunner - sorry to hear you're having issues with this.
Could you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let me know if the issue persists?
If it does, please send us a screenshot of the error or the last screen you can get too as well.
Thanks!
- Ciao Walter, the cache clearing and a browser change did not solve the issue. The situation remain the same as the screenshot shown above.
- Jay
Hi wingrunner, are you able to access the Dropbox Paper site from this page in order to create new docs?
Yes I can, but unfortunately I can't see the paper docs created with that page in my dropbox web space.
- Nancy
Hi from me too, wingrunner! Out of curiosity, do your Paper docs have the .paper file extension?
Also, if you click on the waffle menu at the top right part of your web account, do you see Paper among the options?
Hi Nancy,
the paper files created by copy yes, they have the .paper extension.
The ones created from this page I cannot say, since I don't see anywhere in my folders.
The paper app appears on the waffle menu.
As a side note, my account is very old (10+ years), this may be important.- Hannah
Hey wingrunner, if you navigate to Paper through the waffle menu option, are you able to create new docs from there and see where they're saved?
Sure I can.
But I'm not able to find this folder / file anywhere on dropbox.com:
- Nancy
Hi again, wingrunner! I checked all the info you’ve sent us so far, and it looks like your Dropbox account hasn’t been upgraded so far to the latest release of Dropbox Paper (which explains why you’re only able to create new Paper docs via the Paper Home page, and not www.dropbox.com).
The new release of Dropbox Paper will gradually roll out to all Dropbox customers, until everyone is updated to the new version. You should get an email from Dropbox that lets you know when you’ll be getting the release.
- Alright I’ll wait the email then.
If it was possibile to accelerate the procedure it would be great.
Cheers,
Flavio
