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dixiegirl's avatar
dixiegirl
Helpful | Level 5
2 years ago
Solved

Error 500 when trying to login to dropbox.com

I get an error message when I attempt to log onto drop box.  dropbox.com/home; Can someone advise? 

Error Messages
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey dixiegirl, we did have an issue with our website showing a 500 error when trying several things, but it has since been resolved.

     

    If you're still experiencing this issue, try a different browser or a private browsing window, to see if that helps.

6 Replies

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  • priscillasr's avatar
    priscillasr
    New member | Level 2
    2 years ago

    Our company's files have disappeared out of nowhere! I'm not finding anyone else with the same issue, but every now and then when I refresh the dropbox page, it shows an error 500. Is anyone else out there having problems?
    We can't see the files on the dropbox app, nor dropbox website. We have too many important files there.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Have you tried clearing cache and temp internet files?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Have you tried clearing temp internet files?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi priscillasr, thanks for messaging the Community!

     

    Are you the only person on your team experiencing this? 

     

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    This will help me to assist further!

  • dixiegirl's avatar
    dixiegirl
    Helpful | Level 5
    2 years ago

    Hello- I have none of those items listed.  I was using dropbox all week and last night without an issue. In all honesty- I don't know how to check for any of these issues.  

    Thank you. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey dixiegirl, we did have an issue with our website showing a 500 error when trying several things, but it has since been resolved.

     

    If you're still experiencing this issue, try a different browser or a private browsing window, to see if that helps.

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