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wingrunner's avatar
wingrunner
Helpful | Level 5
3 years ago
Solved

Can't create a paper file from dropbox.com

Hi all,  I'm an happy user of dropbox paper but I still can't create paper files from within my dropbox.com web space. Do any of you have the same problem? As a workaround I currently create new p...
Dropbox Paper
  • Nancy's avatar
    Nancy
    2 years ago

    Hi again, wingrunner! I checked all the info you’ve sent us so far, and it looks like your Dropbox account hasn’t been upgraded so far to the latest release of Dropbox Paper (which explains why you’re only able to create new Paper docs via the Paper Home page, and not www.dropbox.com). 

     

    The new release of Dropbox Paper will gradually roll out to all Dropbox customers, until everyone is updated to the new version. You should get an email from Dropbox that lets you know when you’ll be getting the release.

wingrunner's avatar
wingrunner
Helpful | Level 5
3 years ago
Ciao Walter, the cache clearing and a browser change did not solve the issue. The situation remain the same as the screenshot shown above.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi wingrunner, are you able to access the Dropbox Paper site from this page in order to create new docs?

  • wingrunner's avatar
    wingrunner
    Helpful | Level 5
    2 years ago

    Yes I can, but unfortunately I can't see the paper docs created with that page in my dropbox web space.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi from me too, wingrunner! Out of curiosity, do your Paper docs have the .paper file extension? 

       

      Also, if you click on the waffle menu at the top right part of your web account, do you see Paper among the options?

      • wingrunner's avatar
        wingrunner
        Helpful | Level 5
        2 years ago

        Hi Nancy, 

        the paper files created by copy yes, they have the .paper extension.
        The ones created from this page I cannot say, since I don't see anywhere in my folders.
        The paper app appears on the waffle menu.
        As a side note, my account is very old (10+ years), this may be important.

         

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