Forum Discussion

max87's avatar
max87
Explorer | Level 3
3 years ago

Deleting the app from my phone

If i delete the dropbox app from my phone (android) will i lose all my videos, photos and files if i reinstall the app again? I'm having a hard time with the app since it's been crashing for several ...
Delete
Mobile
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey max87, sorry tom hear about this.

 

Uninstalling or reinstalling the mobile app on your device wouldn't affect your files in Dropbox in any way.

 

Before you get to that though, have you tried clearing the app's cache to see if that improves matters for you?

 

Let me know of any updates!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!