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Danny18's avatar
Danny18
Explorer | Level 3
3 years ago
Solved

deleting uneeded files

I can access files via my mobile app in order to delete them. I cannot do this on the desktop application.
Delete
desktop
Mobile
  • Nancy's avatar
    Nancy
    3 years ago

    Thanks for the screenshot!

     

    You can check which email address is linked to your desktop app with these steps.

     

    If the email address you see there is different to this one, you can sign out and back in to the app with the correct account/email address like this.

Danny18's avatar
Danny18
Explorer | Level 3
3 years ago

I uninstalled/reinstalled the desktop app. The app reports that I have used 2.3Gb out of 2.7Gb. I clicked on the video folder...nothing there. I clivked on the photos folder and saw a very quick screen with what looked like a screen undergoing population. All I saw was the outline of pics. Then I got a caricature of a sleeping dog on a pillow.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Can you send me a screenshot of what you see when accessing your local Dropbox folder, Danny18? 

 

Is the storage space you mention the same as the one reported here?

  • Danny18's avatar
    Danny18
    Explorer | Level 3
    3 years ago

    Thank you for your help,

    In answer to your question, I do not know if the storage space that is in screenshot is the space that the app is looking at. I'm wondering if I have a separate account. If so, how do I point the app to the account that I am using?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshot!

       

      You can check which email address is linked to your desktop app with these steps.

       

      If the email address you see there is different to this one, you can sign out and back in to the app with the correct account/email address like this.

      • Danny18's avatar
        Danny18
        Explorer | Level 3
        3 years ago

        Thank you for your help. Sorted now.

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