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fenway's avatar
fenway
Explorer | Level 4
2 years ago
Solved

Desktop and Download folders not available on new MacBook

Since setting up my new MacBook, I have been unable to download anything or access Desktop files.   The Downloads folder shows as a ? in the dock, and when I attempt to drag a file from Dropbox t...
Delete
Dropbox Backup
  • Hannah's avatar
    Hannah
    2 years ago

    I see, thanks for confirming, fenway.

     

    In this case, the folders might not be linked properly, so can you please follow the steps here to reset the folder locations manually, in order to correct them?

     

    You'll likely need to migrate the files from the "Desktop", "docs" etc. folders from Dropbox to the new folders and then enable backup anew on this device.

fenway's avatar
fenway
Explorer | Level 4
2 years ago
Yes, I used the Migration Assistant.

Dropbox on the new laptop offers the option to set up Backup, which means that it’s not set up on that device, right?
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for confirming, fenway.

 

In this case, the folders might not be linked properly, so can you please follow the steps here to reset the folder locations manually, in order to correct them?

 

You'll likely need to migrate the files from the "Desktop", "docs" etc. folders from Dropbox to the new folders and then enable backup anew on this device.

  • fenway's avatar
    fenway
    Explorer | Level 4
    2 years ago

    Thank you!

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