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vevaw's avatar
vevaw
Explorer | Level 4
2 years ago
Solved

Desperately need help recovering files

Hello, I did something incredibly stupid the other day and thought I had fixed it but now realise with horror that it wasn't fixed after all.... I dragged a folder off my desktop straight out of Dr...
restore
  • Hannah's avatar
    Hannah
    2 years ago

    Hey vevaw, I've gone ahead and removed your screenshot and the folder name in one of your replies.

     

    If I missed something or if you need anything else, let us know!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi vevaw, if the folder appears in events, do it show any other files in that event? 

 

Since this is now over 30 days ago, it wouldn't be possible to recover files from beyond that time, unfortunately. Upgrading to any other plan wouldn't help in this regard either, as it isn't retroactive.

vevaw's avatar
vevaw
Explorer | Level 4
2 years ago

Hi Jay, it's not 30 days just two days ago, sorry I wrote Jan not Feb.  Is there any chance of recovery do you know?

Best wishes Vicky

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If it's two days ago, then you should be able to recover that event, if there were files in it to begin with. 

     

    Was this a shared folder or a private folder? 

    • vevaw's avatar
      vevaw
      Explorer | Level 4
      2 years ago

      Private

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Could you attach a screenshot showing the event exactly as it appears on the site on the events page?

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