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vevaw's avatar
vevaw
Explorer | Level 4
2 years ago
Solved

Desperately need help recovering files

Hello, I did something incredibly stupid the other day and thought I had fixed it but now realise with horror that it wasn't fixed after all.... I dragged a folder off my desktop straight out of Dr...
restore
  • Hannah's avatar
    Hannah
    2 years ago

    Hey vevaw, I've gone ahead and removed your screenshot and the folder name in one of your replies.

     

    If I missed something or if you need anything else, let us know!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you attach a screenshot showing the event exactly as it appears on the site on the events page?

vevaw's avatar
vevaw
Explorer | Level 4
2 years ago

[removed]

  • vevaw's avatar
    vevaw
    Explorer | Level 4
    2 years ago

    Referring to 'you removed (folder name) and 88 more folders'.  The 88 folders were contained within the main (folder name) folder.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    For shared folders, you need to rejoin at www.dropbox.com/share OR get the owner to reinvite you (that's what 'you removed....' means. 

  • vevaw's avatar
    vevaw
    Explorer | Level 4
    2 years ago

    Sorry it's not a shared folder and it says 'you deleted' not 'you removed'.  There were a few folders in it that were shared but not the ones I most need to recover.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey vevaw. Can you please click on the hyperlink that’s associated with this deletion event, and let me know what you see (feel free to send me one more screenshot)?

     

    Do you see an option to restore your folders this way?

  • vevaw's avatar
    vevaw
    Explorer | Level 4
    2 years ago

    Hi Nancy,

    By some miracle I have found the folder and all the files intact.  It was amongst my Windows folders,. Even though I had uninstalled the other cloud software a folder had been left behind and it contained all the missing files.  Thank goodness.  Thank you for your help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear you found your files, vevaw! For anything else, we’ll be right here.

  • vevaw's avatar
    vevaw
    Explorer | Level 4
    2 years ago

    Hi Nancy, please can you tell me know to delete my posts on here as there are some screenshots and info I don't want left online permanently.

    Best wishes

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey vevaw, I've gone ahead and removed your screenshot and the folder name in one of your replies.

     

    If I missed something or if you need anything else, let us know!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi vevaw I am glad the files you were missing were eventually found 🙌.

     

    I’m curious how Dropbox has been working for you since your issue was resolved. If you're open to sharing, I'd love to hear how you’ve been incorporating Dropbox into your daily routine. 

     

    Have you tried using Dropbox Rewind since? If anything it’s a great tool for recovering earlier file versions! 

    Looking forward to hearing from you,

     

    T 😺 (Dropbox Community Manager)

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