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kevinstaake's avatar
kevinstaake
New member | Level 2
7 years ago
Solved

Didn't Save, Need to Recover File

Hi there. I'd been working on an Excel doc on desktop Dropbox and accidentally closed the program without saving. Now I've lost 4 hours of progress and can only restore to the version I last saved at 2pm yesterday. Isn't Dropbox supposed to autosave versions every few minutes? Please send help asap! Thank you!

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  • Jane's avatar
    Jane
    7 years ago
    Hey there (kevinstaake), sorry to hear that you couldn’t locate the file version you were looking for. As an initial pointer, I’d suggest checking back at the Version History of the file in question on your account online (tip: it’s on the on the 💬 of your excel). From there, I’m wondering if the version you’re looking for was saved back on the Recents of the app you used to modify your spreadsheet. Can you have a second look on whether this applies? 
     
    It may be worth mentioning that Dropbox is a syncing tool that mirrors ( :computer: ▶️ 🕸️ ▶️ :iphone:) any changes made to your content on your account online & across your devices Kevin, whereas the Autosave functionality pertains specifically to the third party app you used to edit your spreadsheet. 
     
    In any event, please do keep me updated here on the results you’re getting on your end & I’ll do my best to follow-up with you. Thanks again for posting your question on our Community! 

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  • lisaw123's avatar
    lisaw123
    New member | Level 2
    6 years ago

    Hi guys,

     

    I found my file. Here's how I figured it out:
    The file I worked on was opened in a dropbox folder on my laptop.
    The "save" icon in Word actually saved the changes to "One Drive" instead of the dropbox file.
    So when I opened the file in dropbox, no edits were shown.
    When I use the "open" function in Word to look for recent files, it shows the saved file in "One drive". From there I was able to retrieve the file I want with my edits made today.
    Basically "One Dive" is stealing control over dropbox files (and from my friend's experience even files locally saved in other destinations)
    I hope this info helps you and your tech department.

     

    Best,

    Lisa

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