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Forum Discussion

NancyGribler's avatar
NancyGribler
Helpful | Level 5
2 years ago
Solved

Does Dropbox delete your files after a certain amount of time?

Perhaps I missed this when signing up, but I just revisited my account to look at the files I'd downloaded from a previous computer and all files are gone - even tho it says I've used 1.2 our of 2GB'...
Delete
restore
  • NancyGribler's avatar
    NancyGribler
    2 years ago

    Well, you were right/I didn't realize I have TWO dropbox accounts!! Thank you and found all my files!!!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey NancyGribler, what did you see when you visited your events page? 

 

Was there any sign of your files being added or removed there? Also, is it possible that you added these files to a different Dropbox account? 

NancyGribler's avatar
NancyGribler
Helpful | Level 5
2 years ago

Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    NancyGribler wrote:

    Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call?

    Hi NancyGribler 

     

    Dropbox doesnt have such a plan.... it is $10 a month minimum. 

     

    I dont suppose you are actually a Box customer or from another service are you? 

     

    And phone support is only available to paid Business users I'm afraid. 

  • NancyGribler's avatar
    NancyGribler
    Helpful | Level 5
    2 years ago

    DROPBOX* $31.99

    from my credit card statement

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