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ViviP's avatar
ViviP
New member | Level 2
2 years ago

Dropbox data stolen and deleted

I received emails from unknown people, the content of the email as per below.   < I would like to warn you that if your response regarding your dropbox does not arrive at [removed per the Communi...
Delete
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there ViviP - sorry to hear about this.

 

If you've ensured that you're logged into the correct account, there  should be a sign of your missing files in the deleted files page or the events page.

 

Do you happen to have another Dropbox account perhaps, associated with a different email address of yours? 

 

As for the email you received, does it come from an official Dropbox domain?

 

Let us know more and we'll take it from there. 

ViviP's avatar
ViviP
New member | Level 2
2 years ago

Hi Walter, I only have 1 dropbox account which i have been using for years. Email i received for the warning wasnt from Dropbox official, some random guy just hacked my account without my knowledge (even after i have set up the 2factor verification). There is nothing can be found on the event page. i couldnt even restore back on my own. Eric from Restoration team has replied saying that my data has been rolled back to before the deletion, but all the files were still missing. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information ViviP 

     

    Could you also share your ticket ID with us so that we can look it up in our system? 

    • Logjammin 's avatar
      Logjammin
      New member | Level 2
      2 years ago

      I have had the same situation my data was taken out of my Dropbox account which I’ve also had for many years and a pic with a note requesting I contact a Gmail address or my data will be deleted after 3 days. It’s now past 3 days and it has been deleted. I am shocked at the effortlessness of the breach, how many more customers have had this and what has been done? I need my data back as it has years of important work and personal info. I need assistance urgently here is my cell number WhatsApp is no doubt better than messaging [email removed as per Community Guidelines]

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey @Logjammin, sorry to hear about that! 

         

        Also keep in mind, that it's far from safe posting your personal phone number, or any other details in a public forum, therefore I removed them for you. 

         

        Do you have access to your Dropbox account at the moment? 

         

        Have you checked the events page, and deleted files page as Walter posted above? 

         

        Keep me posted, and we'll take it from there!

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