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ViviP's avatar
ViviP
New member | Level 2
2 years ago

Dropbox data stolen and deleted

I received emails from unknown people, the content of the email as per below.   < I would like to warn you that if your response regarding your dropbox does not arrive at [removed per the Communi...
Delete
restore
Karen30's avatar
Karen30
New member | Level 2
2 years ago
All my data was deleted by a hacker.
They deleted also the “deleted files”
All my data of all my life was there! I need help!!!
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Unfortunately if they deleted the files from deleted (i.e. permanently deleted them) there is nothing anybody can do - they are not recoverable via Dropbox. 

 

You will need to restore from a backup OR if you have computers not yet connected and sync'd to Dropbox use that.

  • Karen30's avatar
    Karen30
    New member | Level 2
    2 years ago
    But rewind qasnt for this kind of case?
    “Cloud” isnt replicate the datas for the security?
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Rewind only works on deleted files. Once they are permanently deleted they are, as the name said, permanently deleted. 

       

      And yes, Cloud storage is a good replication of your data - so if you replicated it recover it from the original copy rather than the cloud. 

       

      Remember a backup system should have 3 or 4 copies of data across multiple devices/settings/systems. 

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