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Forum Discussion

ViviP's avatar
ViviP
New member | Level 2
2 years ago

Dropbox data stolen and deleted

I received emails from unknown people, the content of the email as per below.   < I would like to warn you that if your response regarding your dropbox does not arrive at [removed per the Communi...
Delete
restore
Solow's avatar
Solow
New member | Level 2
2 months ago

Yesterday someone had access to my account, deleted ALL my files and folders and left a ransom note asking to be contacted, I suppose for payment. I have a basic plan: do I have any possibility to recover my files? Maybe upgrading my plan? Or am I done? 😭

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago
    Solow wrote:

    do I have any possibility to recover my files?

    If they didnt permanently delete them, yes. You can recover via this article. 

    If they did permanently delete them I'm afraid they are not recoverable, at all. Upgrading wont do anything. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      29 days ago

      Hey Solow - I've just sent you an email to investigate internally, so please take a look at your inbox and we'll take it from there. 

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